Direct Service Solutions Ltd’s Training School opened in October 2005. The school is located at DSS’ head office in Manukau City (15 minutes from Auckland Airport). The courses offered at our Training School have been approved as meeting the NZQA unit standards required by LGITO. DSS staff who are trained instructors and qualified NZQA assessors and outside specialist consultants teach Level 2 and Level 4 unit standards.

National Certificate in Animal Control - Level 2

National Certificate in Animal Control – Level 4

Prosecutors Course – For all types of organisations

LEVEL 2

This course is for Animal Control Officers who are currently employed within the animal control industry. It is a full time one week (5 day) course. Details of course dates and costs are available on application from our Training Manager.

Communication Skills
1296    Interview in an informal one-to-one situation
1299    Be assertive in a range of specified situations
1304    Communicate with people from other cultures
3501    Demonstrate knowledge of and apply listening techniques
9677    Participate in a group/ team which has an objective

Writing Skills
3490    Complete an incident report

Compliance and Regulatory Control skills
4223    Describe the powers of a compliance officer
4228    Conduct a patrol for compliance or enforcement
10425  Apply Health & Safety in Employment Act 1992 as an employee in a compliance and/or regulatory control workplace.
11282  Communicate using a radio telephone in a compliance context
12814  Control feral dogs and uncontrolled domestic dogs
12815  Control a wandering stock animal as an animal control officer
12816  Establish, collect evidence to verify, and write a report for, compliance breach with supervision
14934  Represent a compliance and/or regulatory control authority while an employee
14935  Register dogs in voluntary and involuntary situations
14937  Describe dog characteristics, behaviours and actions required to prevent Injury
21769  Manage personal safety for high-risk compliance situations
22051  Demonstrate knowledge of menacing dogs classification for animal Control
25515  Implant microchip transponders in dogs as a territorial authority employee or agent

Core Generic
8549    Describe roles and expectations for participating in District Court criminal proceedings

Health
6401    Provide basic first aid

LEVEL 4

This course is for Animal Control Officers who have been employed within the animal control industry for some years and have preferably completed Level 2. It is a full time one week (5 day) course. Details of course dates and costs are available on application from our Training Manager.

Communication Skills
1297    Interview in a formal situation
1311    Present and defend an argument orally
1312    Give oral instructions in the workplace
9678    Conduct formal meetings
9692    Present information orally to an audience

Compliance and Regulatory Control skills
4234    Take follow-up action for non-compliance
4235    Plan and prepare for an investigation for compliance and/or enforcement
4239    Plan and control the search of a location for compliance and/or enforcement evidence
4241    Seize property as an enforcement action
4243    Prepare a prosecution file and brief counsel
4244    Give evidence in a judicial hearing
11283  Communicate with clients in a compliance context
11285  Negotiate on a complex issue with an aggressive client in a compliance context
14933  Establish, collect evidence for, and complete documentation for a compliance breach
14946  Investigate and action dog nuisance complaints

This course is for Animal Control Officers and others that undertake prosecutions. For example: Council By-laws officers, SPCAs and Government Departments. It is a full time one week (5 day) course. Details of course dates and costs are available on application from our Training Manager.

The course is taught using dialogue teaching. Where previously the teaching method of the Prosecutor’s course was the traditional “chalk and talk” lecture, by using the dialogue technique, the student’s involvement was more participatory.

By using the principles and practices of dialogue education, a symbiosis between theory, design and implementation is achieved. Experience has shown this has led to an observed improved student learning (knowledge, practical skills and understanding of the legal process).

COURSE PROGRAMME

For further information regarding course dates and costs and to make bookings, use the contact details on the top left of this page.

To download the course enrolment forms, and confirmation of hours forms use links at the top left of this page